Returns

Once an order has shipped, it CANNOT be returned. Orders canceled after the payment has been processed but before the item(s) have shipped will incur a 5% cancellation fee of the total invoiced amount. If an item is refused at shipment by the customer, the customer will be responsible for freight charges both ways and a 25% restocking fee assessed by the manufacturer. Each manufacturer has a return/replacement policy for damaged or warranted components.

Cancellations

Canceling an order after payment but before it has shipped will result in a 5% cancellation fee of the total invoice amount.

Shipping Damage & Warranty

Each manufacturer has their own policy when dealing with damaged or defective items. In each case, they will take care of the customer to make them whole. Feel free to give us a call to help you navigate this process

Questions

If there are any questions regarding the return policy, please contact us at (330)-870-2558 or support@ssautoequipment.com